Privacy Policy

LibraBet is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

This policy applies to all users of LibraBet's services, including those who register an account, browse our website, or participate in our promotions. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant.

We collect various types of information to provide and improve our services to you. This information falls into several categories:

• Personal Identifiable Information (PII): This includes data that can be used to identify you directly, such as your full name, date of birth, residential address, email address, phone number, and national identification details (e.g., passport or driver's license numbers) required for identity verification and anti-money laundering (AML) checks.
• Financial Information: Details related to your payment methods, such as credit/debit card numbers (though we typically only store truncated versions and rely on secure payment processors), bank account details, and transaction history.
• Technical Data: Information about your device and how you access our services, including your IP address, browser type and version, operating system, device identifiers, and network information.
• Usage Data: Information about how you interact with LibraBet, such as the pages you visit, the games you play, the time and date of your visits, and your betting patterns.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and any feedback you provide.
• Publicly Available Information: Data we may obtain from public sources to verify your identity or for fraud prevention purposes.

We use the information we collect for various purposes, primarily to provide, maintain, and improve our services, and to comply with our legal and regulatory obligations:

• Account Management: To create and manage your LibraBet account, verify your identity, process your deposits and withdrawals, and provide customer support.
• Service Delivery: To enable you to participate in our casino games and betting activities, and to personalize your experience on our platform.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illicit, or illegal activities, and to ensure the security of our services and your account.
• Legal and Regulatory Compliance: To comply with our licensing obligations, anti-money laundering (AML) regulations, and other legal requirements in the jurisdictions where we operate.
• Communication: To send you important updates, notifications about your account, and, where you have consented, marketing communications about our products and promotions.
• Service Improvement: To analyze usage patterns, conduct research, and gather statistical data to understand how our services are used and to make improvements.
• Risk Management: To monitor and manage risks associated with gambling, including identifying and assisting individuals who may be experiencing gambling-related harm.

We process your personal data only when we have a valid legal basis to do so. These bases include:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our gambling services and managing your account.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation, such as anti-money laundering (AML) laws, age verification, and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes improving our services, preventing fraud, ensuring network and information security, and direct marketing (where permitted).
• Consent: In specific situations, we may ask for your explicit consent to process your data for a particular purpose, such as sending you marketing communications. You have the right to withdraw your consent at any time.

We may share your information with third parties under specific circumstances and only when necessary for the purposes outlined in this policy:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT infrastructure providers, customer support platforms, and marketing agencies. These providers are contractually bound to protect your data and use it only for the purposes we specify.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, and law enforcement agencies when required by law, to comply with our legal obligations, or to assist in investigations of suspected illegal activities.
• Affiliates and Group Companies: Your data may be shared with companies within our corporate group for operational purposes, internal reporting, and to offer integrated services.
• Fraud Prevention and Responsible Gambling Organizations: We may share data with organizations dedicated to preventing fraud, money laundering, and promoting responsible gambling, as required by law or industry best practices.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

We do not sell your personal data to third parties.

LibraBet implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Under applicable data protection laws, you have several rights regarding your personal data. These rights may include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (“Right to be Forgotten”): In certain circumstances, you can request the deletion of your personal data. This right is not absolute and may be subject to legal and regulatory retention obligations.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly when based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

LibraBet uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like account login and transaction processing.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve its performance and design.
• Functionality Cookies: Remember your preferences and choices, such as language settings, to provide a more personalized experience.
• Marketing/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some of our services.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• Legal and Regulatory Obligations: We are legally required to retain certain data for specific periods, particularly related to anti-money laundering (AML) regulations, financial records, and licensing conditions. This can range from five to ten years after the termination of our relationship with you.
• Contractual Requirements: Data needed to fulfill our contractual obligations with you.
• Business Needs: Data required for ongoing business operations, fraud prevention, and dispute resolution.

Once the retention period expires, your personal data will be securely deleted or anonymized.

As LibraBet operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws. When we transfer your data internationally, we take appropriate safeguards to ensure your data receives an adequate level of protection.

These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations for data protection.
• Relying on your explicit consent for specific transfers, where appropriate.

LibraBet's services are strictly not intended for individuals under the age of 18 (or the legal age of majority in their jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email or other direct communication. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of LibraBet's services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer (DPO):

• Email: [email protected]
• Live Chat: Available on our website 24/7

We are committed to resolving any concerns you may have regarding your privacy at LibraBet.