KYC and Verification

At LibraBet, ensuring a safe and secure environment for all our players is paramount. Verifying your identity is a critical step in achieving this. It allows us to comply with legal and regulatory obligations, prevent fraud, and protect your account from unauthorised access. This process helps us maintain the integrity of our platform and ensures that LibraBet remains a trusted place for online entertainment.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. This is a standard practice across regulated financial services and online gaming industries. For LibraBet, KYC involves collecting and confirming specific personal information and documentation from you. It is a fundamental part of our commitment to responsible gaming and combating financial crime.

LibraBet may request verification at various stages of your interaction with our platform. Typically, you will be asked to complete our KYC process:

• Upon registration, especially if initial checks raise any flags.
• Before you make your first withdrawal, regardless of the amount.
• When your cumulative deposits or withdrawals reach certain thresholds set by our regulatory obligations.
• If there are any changes to your personal information or payment methods.
• Should our internal security systems detect any unusual or suspicious activity on your account.
• At any other time deemed necessary by LibraBet to comply with legal requirements or internal policies.

To complete our verification process, you will generally be asked to provide copies of specific documents. These documents help us confirm your identity, address, and ownership of payment methods. We will always specify exactly what is needed, but the common categories include:

• Proof of Identity.
• Proof of Address.
• Proof of Payment Method.

In some cases, additional documentation, such as proof of funds, may be required.

To verify your identity, LibraBet typically requires a clear, colour copy of one of the following valid government-issued photo identification documents:

• Passport (the double-page spread showing your photo and personal details).
• National Identity Card (both front and back).
• Driver's Licence (both front and back).

The document must be current, not expired, and show your full name, date of birth, photograph, and signature. All four corners of the document must be visible in the image.

To confirm your residential address, we require a document issued within the last three months, clearly showing your full name, current address, and the issue date. Acceptable documents include:

• Utility bill (electricity, gas, water, internet, landline phone).
• Bank statement or credit card statement.
• Government-issued tax bill or council tax statement.

Mobile phone bills are generally not accepted as proof of address. The document must be addressed to you at the address registered on your LibraBet account. Screenshots of online bills or statements are acceptable, provided they show the full page, including the company logo and your details.

To ensure the security of your transactions and prevent fraud, we may ask you to verify the payment methods used on your LibraBet account. The specific requirements depend on the method used:

• Credit/Debit Cards: A copy of the front of the card, showing the first six and last four digits of the card number, your name, and the expiry date. Please obscure the middle eight digits for security. The CVV/CVC code on the back must also be covered.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking portal showing your name, account number, and the bank's logo.

Ensure all sensitive information not required for verification is redacted for your security.

In certain circumstances, particularly for larger transactions or if required by our regulatory obligations, LibraBet may need to verify the source of your funds (SoF) or source of wealth (SoW). This is part of our Enhanced Due Diligence (EDD) process. This might involve providing documents such as:

• Bank statements showing the origin of funds.
• Payslips or employment contracts.
• Proof of inheritance or property sale.
• Business ownership documents.

This process is confidential and conducted to ensure compliance with anti-money laundering regulations.

Once you submit your documents, our dedicated team will review them. We strive to process all verification requests as quickly as possible. The typical timeframe for document review is within 24-72 hours. However, during peak periods or if further information is required, this may take longer. You will be notified via email or through your LibraBet account once your documents have been reviewed and your account status updated. Please ensure all submitted documents are clear, legible, and meet the specified requirements to avoid delays.

LibraBet takes your privacy and data security very seriously. All documents and personal information you provide are handled in strict confidence and stored securely in accordance with our Privacy Policy and relevant data protection regulations, including GDPR. We employ advanced encryption technologies to protect your data from unauthorised access or disclosure. Your documents are used solely for identity verification and regulatory compliance purposes.

As a regulated online gaming operator, LibraBet is legally obligated to comply with anti-money laundering (AML) laws and regulations. Our KYC and verification procedures are a crucial component of our AML framework. By verifying customer identities and monitoring transactions, we actively work to prevent our platform from being used for illegal activities such as money laundering or terrorist financing. This commitment helps maintain a safe and legitimate gaming environment for everyone.

Playing at LibraBet is strictly limited to individuals who are of legal gambling age in their jurisdiction, which is 18 years or older in most regions. Age verification is an integral part of our KYC process. We rigorously check the date of birth provided during registration against official identification documents to ensure no minors can access our services. This is a fundamental aspect of our responsible gaming policy and our commitment to protecting vulnerable individuals.

If there are delays in your verification, or if your documents are deemed insufficient, our support team will contact you to explain the issue and request any necessary additional information or clearer copies. It is important to respond promptly to these requests to avoid any interruption to your account services, including deposits, withdrawals, or gameplay. Failure to complete verification successfully may lead to account restrictions or closure, in accordance with our Terms and Conditions.

Should you have any questions about the KYC process, require assistance with uploading documents, or need clarification on any aspect of our verification procedures, please do not hesitate to contact our dedicated customer support team. You can reach us via live chat or email, and our team will be happy to guide you through the process and address any concerns you may have. We are here to help ensure your experience with LibraBet is smooth and secure.